Privacy Policy
Last updated: October 7, 2026
This Privacy Policy explains how Austral Enterprises LLC, doing business as Austral HVAC ("Austral HVAC," "we," "us," or "our"), collects, uses, and shares personal information when you contact us through WhatsApp, our website forms, phone calls, or email, and when you visit www.australhvac.com (the "Site").
1. Who we are
Austral Enterprises LLC dba Austral HVAC is the business responsible for the personal information described in this policy.
Austral Enterprises LLC dba Austral HVAC
5214 Burleson Rd, Ste 103
Austin, TX 78744
Email: services@australhvac.com
Phone: (512) 275-6702
2. Information we collect
We collect information that you or your team choose to share with us through WhatsApp, website forms, phone calls, and email, including:
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Name
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Phone number
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Email address
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Company name and site or service address
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The content of your messages and requests
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Photos or videos of equipment, job sites, or service issues
When you visit the Site, our website platform (Wix) and its tools may automatically collect basic usage information, such as your browser and device type, pages viewed, and the date and time of your visit, using cookies and similar technologies. You can control or delete cookies through your browser settings.
3. How we use your information
We use the information we collect to:
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Respond to service requests and questions
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Schedule and coordinate site visits
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Provide technical support and keep records of the service we perform
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Prepare quotes and invoices
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Communicate with our customers and our technicians about jobs and service
4. WhatsApp and AI-assisted messaging
Our customers and technicians may communicate with us through WhatsApp, including through an AI service assistant that helps receive, organize, and respond to service messages. Messages, photos, and videos sent to our WhatsApp number are processed to provide the uses described in Section 3. Our staff may review these conversations to support service work and keep accurate records.
5. Service providers that process data for us
We use trusted service providers to operate our business. They process personal information on our behalf to provide their services to us. These include:
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Meta Platforms, Inc. / WhatsApp (WhatsApp Business and the WhatsApp Cloud API), for messaging
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AI tools that help us process and respond to messages
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Wix.com, for website hosting and website forms
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Google Workspace, for email
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Phone and messaging service providers, for calls and text messages
We may also disclose information when required by law, or when needed to protect our rights, safety, or property.
6. We do not sell your personal information
We do not sell personal information, and we do not share it with third parties for their advertising.
7. Data retention
We keep personal information only for as long as we need it to provide our services, keep service and business records, and meet our legal, accounting, and tax obligations. When we no longer need it, we delete it.
8. Security
We use reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you by emailing services@australhvac.com. We may need to verify your identity before completing your request.
To stop receiving WhatsApp messages from us, reply STOP in the WhatsApp conversation or contact us using the details below.
10. Data deletion instructions
To request deletion of your personal information, including your WhatsApp conversations, phone number, and any photos or videos you sent us:
1. Email services@australhvac.com with the subject line "Data Deletion Request".
2. Include your name and the phone number or email address you used to contact us.
3. We will confirm receipt, delete the requested information from our systems, and let you know when the deletion is complete. If we must keep certain records to meet legal, accounting, or tax obligations, we will tell you what we kept and why.
You can also request deletion by calling (512) 275-6702.
11. Children's privacy
Our services and the Site are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above.
13. Contact us
If you have questions about this Privacy Policy or how we handle personal information, contact us:
Austral Enterprises LLC dba Austral HVAC
5214 Burleson Rd, Ste 103
Austin, TX 78744
Email: services@australhvac.com
Phone: (512) 275-6702